Artículo

Queuing Theory: Contributions and Applications in the Field of Health Service Management – A Bibliometric Approach

Resumen

This article aims to analyze contributions and applications of Queuing Theory (QT) in solving health service management problems. A literature bibliometric review was carried out to present a chronological classification of health care systems examined with the aid of queuing models with the purpose of describing the main trends in QT application to assist decision makers in health services. Methodology: A bibliometric review was carried out to investigate the area of health supported by queuing models. Articles describing models of problems were sought and their topics or keywords related to QT and health care or health problems of the population. Results: 314 articles addressing the applications of QT in Health Care Management (HCM) from 2014 and 2020 were analyzed. Conclusion: It was found that QT contributes to improve health services and provides managers with resources to achieve such improvement. It was also evidenced that it is widely applied in emergency services.
Autores
Santos, AB; Calado, RD; Zeferino, ACS; Bourguignon, SC
Título
Queuing Theory: Contributions and Applications in the Field of Health Service Management – A Bibliometric Approach
Afiliaciones
Universidade Federal Fluminense; Universidade Federal Fluminense; Universidade Federal Fluminense
Año
2022
DOI
10.1016/j.ifacol.2022.09.392
Tipo de acceso abierto
gold
Referencia
WOS:000881681700036
Artículo obtenido de:
WOS
Fuente
0 0 votos
Califica el artículo
Subscribirse
Notificación de
Campus Samborondón
Vía Samborondón Km. 13.5
Call Center: 5150400
metricas@ecotec.edu.ec
Facebook Instagram Youtube

Mapa del sitio