Artículo

Influence of Internet On Tourism Consumer Behaviour: A Systematic Review

Resumen

This paper aims at identifying the state of academic research on the influence of Internet on tourism consumer behaviour. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) Methodology was used to select the data and the analysis was complemented with bibliometric indicators. This research identified 83 relevant articles related to the influence of Internet on tourism consumer behaviour. The systematic review of the academic literature demonstrated that the Internet influences tourism consumer behaviour during the entire travel cycle stages. During the pre-consumption stage, motivations and decision-making process are highly influenced by several online sources. However, in the case of expectations, limited research was found on this area. Value co-creation behaviour is influenced by Internet during the final two stages of the travel cycle stages. Finally, evidence suggests that loyalty is influenced during the consumption and post-consumption stages. These results provide a categorized analysis of the influence of Internet on the behavioural variables during each of the travel cycle stages for academicians and practitioners. The analysis was conducted on two major academic databases: Web of Science Core Collection and Scopus. The inclusion of other data sources and other types of secondary data could complement these results
Autores
Kohler, AF; Digiampietri, LA
Título
Classification of authors, institutions, and countries, using productivity, centrality, and impact metrics: The field of tourism studies in Brazil (journals), 1990-2018
Afiliaciones
Universidade de Sao Paulo
Año
2021
DOI
10.7784/rbtur.v15i3.2035
Tipo de acceso abierto
Green Published, gold
Referencia
WOS:000891850400004
Artículo obtenido de:
WOS
Fuente
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