Artículo

B2B value co-creation influence on engagement: Twitter analysis at international trade show organizer

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Purpose: This paper studies, based on the theory of service-dominant logic, the effect of value co-creation practices (linking and materializing) on engagement dimensions (popularity, commitment and virality). The main objective is to analyze the influence of value co-creation practices on engagement at international trade shows organizer association on Twitter. Design/methodology/approach: This paper studies the usage of Twitter by the Specialty Food Association, which organizes one of the top five foods and beverage international trade show in the United States. To achieve the research objective, the authors have analyzed 1,608 posts on Twitter from the Twitter account @Specialty_Food. A content analysis was performed using Krippendorff’s (2004) recommendations, and the data were analyzed using regression analysis with optimal scaling and Kruskal–Wallis Test. Findings: According to the results, some materializing practices influence popularity, commitment, virality and global engagement on Twitter. While the usage of some linking practices influences respectively commitment and popularity. Originality: These results provide valuable information for business-to-business (B2B) contexts and answer a research gap reported in previous literature, which affirms that more research is needed about the relationship between service systems and engagement. From a general view, to generate more engagement on social media in B2B contexts, it is recommended to prioritize posts that incorporate live and online events based on collaborative and dynamic human interactions, following by business ideas and business cases.
Liu, Getong (59384702500); Sun, Jiajun (57205440975); Liu, Chenfeng (57221207978); Shi, Huading (14032147800); Fei, Yang (57193509358); Wang, Chen (57876636400); Zhang, Guilong (58736127100); Wang, Hongjie (57210435095)
Progress and Trends in Research on Soil Nitrogen Leaching: A Bibliometric Analysis from 2003 to 2023
2025
10.3390/su17010339
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85214452672&doi=10.3390%2fsu17010339&partnerID=40&md5=dd8623e75ddb80512caa0b4ea6db1af7
Technical Centre for Soil, Agriculture and Rural Ecology and Environment, Ministry of Ecology and Environment, Beijing, 100012, China; Hebei Key Laboratory of Close-to-Nature Restoration Technology of Wetlands, School of Eco-Environment, Hebei University, Baoding, 071002, China; Agro-Environmental Protection Institute, Ministry of Agriculture and Rural Affairs, Tianjin, 300000, China; Engineering Research Center of Ecological Safety and Conservation in Beijing-Tianjin-Hebei (Xiong’an New Area) of MOE, Baoding, 071002, China
All Open Access; Gold Open Access
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