Artículo

Scientific Mapping of Chatbot Literature: A Bibliometric Analysis

Resumen

The use of chatbots for customer service has gained momentum in recent years. Increasing evidence has shown that chatbots can transform the customer service landscape. Nevertheless, this topic currently lacks adequate bibliometric and visualization research. In order to review and summarise the research on chatbots, the study employs a bibliometric analysis approach to gain a comprehensive understanding of chatbots. The study uses bibliometric analysis of 798 documents sourced from the Scopus database from 2001 to 2022. The combination of biblioshiny (web interface application of Bibliometrix) and VOS viewer software was used to visualize the analysis. The study’s findings reveal three prominent areas in the current research: antecedents of the adoption of chatbots, application of chatbots and behavioural & relational outcomes of the application of chatbots. The future directions and implications have been discussed in the study’s conclusion. © 2024 Ram Arti Publishers. All rights reserved.
Tao, Sha-Sha (55923358700); Tang, Jian (59164595100); Yang, Xiao-Ke (55428143500); Fang, Xi (57651754300); Luo, Qing-Qing (59164728100); Xu, Yi-Qing (58506838600); Ge, Man (58507954100); Ye, Fan (59165379100); Wang, Peng (56982050800); Pan, Hai-Feng (58516287500)
Two Decades of Publications in Journals Dedicated to Autoimmunity: A Bibliometric Analysis of the Autoimmunity Field from 2004 to 2023
2024
10.1007/s10238-024-01369-1
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85195479682&doi=10.1007%2fs10238-024-01369-1&partnerID=40&md5=d24655fd578888e63375207f1e94e3e9
Department of Epidemiology and Biostatistics, School of Public Health, Inflammation and Immune Mediated Diseases Laboratory of Anhui Province, Anhui Medical University, Anhui, Hefei, 230032, China; Preventive Medicine Experimental Teaching Center, School of Public Health, Anhui Medical University, Anhui, Hefei, 230032, China; Department of Rheumatology and Immunology, The First Affiliated Hospital of Anhui Medical University, Anhui, Hefei, 230032, China; Department of Environmental Health, School of Public Health, Shanxi Medical University, Shanxi, TaiYuan, 030001, China; Teaching Center for Preventive Medicine,School of Public Health, Anhui Medical University, Anhui, Hefei, 230032, China
All Open Access; Hybrid Gold Open Access
Scopus
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