Artículo

Consumption experience: state of the art review and agenda proposition

Resumen

Despite the growing interest in consumption experience, literature claims for a unifying perspective, combining elements from consumers and marketers, depicting the complexity of this phenomenon. This article addresses this research gap and aims to develop a literature review on consumption experience, drawing its social and intellectual structure, and set a research agenda. In a hybrid literature review composed of bibliometric analysis and a systematic review, we examined 90 papers from high-quality journals on business and management areas. Findings indicate six research interests: escape experiences, virtual experiences, customer journey, customer experience innovation, service experience, and customer experience management. This analysis led us to draw a research agenda composed of the main gaps in consumption experience, engendering the main contribution of this paper. The future of this literature must consider developments in escape experiences, online customer experience, service experience, customer experience management, and the intersection between these themes.
Muñoz-Estrada, Gloria Katty (57939356900); Chumpitaz Caycho, Hugo Eladio (57760187800); Barja-Ore, John (58071600700); Valverde-Espinoza, Natalia (57222604748); Verde-Vargas, Liliana (57940384500); Mayta-Tovalino, Frank (57188805534)
Bibliometric analysis of the world scientific production on the flipped classroom in medical education; [Análisis bibliométrico de la producción científica mundial sobre el aula invertida en la educación médica]
2022
10.1016/j.edumed.2022.100758
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85140481164&doi=10.1016%2fj.edumed.2022.100758&partnerID=40&md5=a48701a1aeb18af16d1a9035df97daa0
Escuela de Posgrado, Unversidad Cesar Vallejo, Lima, Peru; Dirección de Investigación, Innovación y Responsabilidad Social, Universidad Privada del Norte, Lima, Peru; Dirección de Investigación, Universidad Continental, Huancayo, Peru; Departamento Académico, Facultad de Ciencias Empresariales, Universidad Nacional de Educación «Enrique Guzmán y Valle», Lima, Peru; Escuela de Medicina, Facultad de Ciencias de la Salud, Universidad Científica del Sur, Lima, Peru
All Open Access; Gold Open Access
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